Frequently Asked Questions

Everything you need to know about shopping with mbyM.

How long does shipping take and what are the costs?

We aim to deliver your order within 2-5 business days. Shipping costs vary depending on your location, but we offer free standard delivery on all orders over €100.

What is your return policy?

You can return any unworn items with original tags attached within 30 days of receipt. Simply use the prepaid return label included in your package for a hassle-free process.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.

How do I find the right size?

Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit.

Can I track my order status?

Yes, as soon as your order is dispatched from our warehouse, you will receive a shipping confirmation email containing a tracking link to follow your parcel's journey.

Are mbyM products sustainably made?

We are committed to increasing our use of sustainable materials. Look for our 'Go Green' label on products made from eco-friendly fabrics like Tencel, organic cotton, and recycled polyester.